Terms & Conditions
§ 1. General
All deliveries and services of the company HSOEU Trading, also within the online shop www.humboldtseeds.at, are made exclusively on the basis of the following general terms and conditions (GTC), with which the customer agrees to the order. General business conditions of the contracting party apply only in case of written confirmation by the company HSOEU Trading.
HSOEU Trading e.U
Mariahilfer Strasse 123 / 3
1070, Vienna, Austria
Tel .: +43 676 687 5963
§ 2 Prices
All prices indicated on this website, as well as in our price lists are in Euro excluding VAT, as well as excluding any applicable shipping costs.
Changes and errors excepted.
For shipping always the prices that were specified at the time of order.
§ 3 Orders
An incoming order of the customer is considered as an offer for shipping, the company HSOEU Trading reserves the right not to make deliveries without stating reasons.
§ 4 Legal situation
With the order, the customer declares that he knows the respective legal situation. Should the customer transgress the laws in force in his country, he hereby acknowledges that the company HSOEU Trading does not take responsibility for it.
§ 5 Delivery
The delivery usually takes place within approx. 3 working days after receipt of order, provided that the ordered articles are in stock. The specified shipping time of 3 days inland, as well as 7 days abroad are without guarantee. The company HSOEU Trading is not liable for delivery delays.
Goods not delivered will be kept in evidence or deleted from the order, as agreed. Unless otherwise stated, the customer bears the costs of postal or parcel shipping and corresponding additional charges (COD charge) and any applicable customs duties.
The delivered goods are to be checked after receipt for transport damages and in case of damage subject to take over and report to the forwarding company. Warranty claims against HSOEU Trading can only be asserted to the extent that they are rendered by the producer or supplier to HSOEU Trading.
§ 6 Terms of payment
The payment is made according to your stored data. Different payment methods are only possible after agreement.
The goods remain the property of the company HSOEU Trading until full payment, by which time the customer has to ensure that the articles are treated in such a way that no depreciation occurs.
§ 7 Warranty
The delivered goods are to be checked after receipt for transport damages and in case of damage subject to take over and report to the forwarding company.
Warranty claims against HSOEU Trading can only be asserted to the extent that they are rendered by the producer or supplier to HSOEU Trading.
The transfer of risk takes place with the transfer of the goods to the appropriate postal or transport company.
Deviations from the manufacturer’s information or in the online shop www.humboldtseeds.at remain reserved, provided that these do not affect the functionality of the article.
Otherwise, all technical devices have a warranty period of 6 months from the date of invoice.
§ 8 Links
The company HSOEU Trading distance itself from the content of the links which can be found on our website.
§ 9 Registered trademarks
The logos and brands of the companies represented on our website as well as their product names are trademarks or registered trademarks of their respective companies.
All product descriptions and photos are – unless stated otherwise – directly from the producers, their wholesalers or from HSOEU Trading. All images, logos and logos may not be used without written permission.
§ 10 Complaints
HSOEU Trading e.U. features a sufficiently publicized complaints procedure and handles the complaint according to this procedure.
Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the HSOEU Trading after the consumer has observed defects.
The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, we will answer within 14 days an acknowledgment and an indication when the consumer will receive a more detailed answers.
If a complaint cannot be resolved by a mutual agreement then there is a dispute that is subject to the dispute settlement.
§ 11 Disputes
Contracts between the company and the consumer regarding these general terms and conditions shall be governed by the Austrian law.